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We are seeking a highly motivated and organized individual to join our import customer service team as a Customer Service & Documentation (Export) Executive. The successful candidate will be responsible for coordination with customers, monitoring shipments, preparing export documentation, and handling shipment-related issues.

Job Location

Navi Mumbai


Best in the industry

Key Responsibilities:

  • Place bookings and shipping instructions on liner’s web page and through INTTRA
  • Coordinate with shippers to ensure timely stuffing and handover of the container to customs for clearance
  • Prepare complete export documentation (Pre and Post document) and coordinate with lines for draft and BL releasing, S.I. submission, and VGM filling
    Monitor shipment order and status
  • Respond to customer queries and perform administrative tasks
  • Coordinate with lines and shippers for BL surrenders, if any
  • Work with the operations team for loading
  • Collaborate with shipping lines, CHA, and exporters for documentation
  • Provide remittance details and billing instructions to the account department
  • Send invoices to clients with proper supporting documents as per their requirements
  • Prepare MIS report (DSR) of all shipment details
  • Perform KYC for all new and existing clients and vendors
  • Perform other duties as assigned by management from time to time


  • Bachelor’s degree in a related field (Logistics, Supply Chain, or Business)
  • 2-3 years of experience in Customer Service and Export Documentation
  • Strong knowledge of export documentation processes and procedures
  • Excellent communication, interpersonal and organizational skills
  • Ability to work independently and as part of a team
  • Proficiency in MS Office and other computer software
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • Customer-focused attitude with a high level of attention to detail.
If you are a highly motivated individual with a passion for customer service and an executive and a desire to work in a dynamic and challenging environment, we would love to hear from you!