We are seeking a highly motivated and organized individual to join our import customer service team as a Customer Service & Documentation (Export) Executive. The successful candidate will be responsible for coordination with customers, monitoring shipments, preparing export documentation, and handling shipment-related issues.
Best in the industry
- Place bookings and shipping instructions on liner’s web page and through INTTRA
- Coordinate with shippers to ensure timely stuffing and handover of the container to customs for clearance
- Prepare complete export documentation (Pre and Post document) and coordinate with lines for draft and BL releasing, S.I. submission, and VGM filling
Monitor shipment order and status
- Respond to customer queries and perform administrative tasks
- Coordinate with lines and shippers for BL surrenders, if any
- Work with the operations team for loading
- Collaborate with shipping lines, CHA, and exporters for documentation
- Provide remittance details and billing instructions to the account department
- Send invoices to clients with proper supporting documents as per their requirements
- Prepare MIS report (DSR) of all shipment details
- Perform KYC for all new and existing clients and vendors
- Perform other duties as assigned by management from time to time
- Bachelor’s degree in a related field (Logistics, Supply Chain, or Business)
- 2-3 years of experience in Customer Service and Export Documentation
- Strong knowledge of export documentation processes and procedures
- Excellent communication, interpersonal and organizational skills
- Ability to work independently and as part of a team
- Proficiency in MS Office and other computer software
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Customer-focused attitude with a high level of attention to detail.
If you are a highly motivated individual with a passion for customer service and an executive and a desire to work in a dynamic and challenging environment, we would love to hear from you!