Job Location
Navi Mumbai
Salary
Best in the industry
We are seeking a highly motivated and organized individual to join our import customer service team as a Customer Service & Documentation (Import) Executive. The successful candidate will be responsible for coordination with customers, monitoring shipments, preparing import documentation, and handling shipment-related issues.
Key Responsibilities:
- Communicate with customers over email and phone and act as the main point of contact for customer accounts.
- Monitor client shipments on a day-to-day basis from booking to delivery.
- Book shipments with carriers and ensure import documents are noted with customs to avoid any delays and ensure smooth customs clearance.
- Handle all shipment-related issues from origin to overseas and resolve them promptly.
- Prepare daily management information system (MIS) reports as required by clients and management.
- Ensure complete accuracy in performing all tasks.
- Coordinate with customs for clearance and operations for all activities.
- Collaborate with shipping lines/airlines for IGM manifest and DO details.
- Work with consignees and overseas agents to ensure smooth operations.
- Perform any other duties as assigned by management.
Requirements:
- Proven experience in a similar customer service and documentation role in the import industry
- Strong communication and organizational skills
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office and knowledge of import procedures
- Attention to detail and problem-solving skills
